1. Introduction and Acceptance
1.1 Marketplace Purpose
Welcome to www.raildepotdirect.com (Website). Rail Depot Pty. Ltd. (ACN 690567705) operates this online marketplace that facilitates product sales between Sellers and Buyers.
1.2 Platform Intermediary Status
a. Rail Depot Direct acts solely as a facilitating platform
b. We do not guarantee:
- Seller performance
- Product quality or performance
- Delivery timelines
- Seller pricing accuracy
c. Each seller maintains independent responsibility for:
- Product listings
- Pricing accuracy
- Delivery commitments
- Customer service
1.3 Product Representation
We strive to provide accurate product representations. However, due to variations in device screens and settings, actual product colours, dimensions, and appearances may differ slightly from online depictions. Product images are indicative and not a precise representation of the actual item.
1.4 Terms Acceptance
By accessing or using the Website, you agree to be bound by these Terms and Conditions (Terms). If you do not agree with these Terms, you must not use the Website.
2. Supplementary Policies
These Terms are supplemented by the following policies, which are incorporated by reference:
- Shipping Policy
- Returns and Refunds Policy
- Privacy Policy
- Seller Policy
These policies are available on the Website and may be updated from time to time.
3. User Accounts and Registration
3.1 Account Creation
a. To purchase or sell products, users must create an account.
b. Users must provide accurate, current, and complete information during registration.
c. Each user is responsible for maintaining the confidentiality of their account credentials.
d. Users must immediately notify us of any unauthorised use of their account.
3.2 Account Restrictions
Users may not use the Website if they:
a. Are under the legal age of contract in Australia
b. Have previously had an account terminated for violating these Terms
c. Are prohibited from using the Website under applicable laws
4. Shipping and Delivery
4.1 Delivery Details
a. Standard Order Processing
- Order processing time: 1-3 business days
- Estimated delivery times are listed on each individual product page
b. Delivery Limitations
- Delivery may be affected by:
- Public holidays
- Pandemic-related restrictions
- Unforeseen logistical challenges
c. Delivery Notifications
- Order confirmation email within 2 business days
- Dispatch notification with tracking details
- Tracking information accessible through our platform
d. Delivery Charges
- Shipping costs displayed during checkout
- Potential variations based on seller or delivery location
4.2 Delivery Details
a. Delivery Charges
- Shipping costs displayed during checkout
5. Orders and Transactions
5.1 Order Acceptance
a. When you place an order, you make a purchase offer
b. Rail Depot Pty. Ltd. reserves the right to accept or decline any order at its discretion
c. An order is not confirmed until payment is processed and an order confirmation is sent
d. For orders from multiple sellers, separate contracts are formed with each seller
5.2 Payment and Billing
a. Accepted Payment Methods
- Detailed list of payment providers:
- PayPal
- Apple Pay
- Stripe
- Other specified payment methods
b. Pricing Transparency
- Prices include GST
- Additional charges clearly displayed
c. Payment Security
- Compliance with payment security regulations
- No storage of full payment credentials
5.3 Pricing and Availability
a. Prices and product availability are subject to change without notice
b. Rail Depot Pty. Ltd. reserves the right to limit quantities
c. Pricing or typographical errors may result in order cancellation
6. Refund and Returns
6.1 Return Types
Rail Depot Direct offers Faulty Product Returns only, in compliance with Australian Consumer Law.
6.2 Refund Process
a. Refund Processing
- Processed within 7 business days
- Refunded to original payment method
b. Returns Handling
- Detailed in separate Returns Policy
- Compliance with Australian Consumer Law guarantees
7. User Conduct and Obligations
7.1 Prohibited Conduct
Users are prohibited from:
a. Misusing the Website or engaging in fraudulent activities
b. Violating any Australian laws
c. Infringing intellectual property rights
d. Sharing account credentials
e. Posting offensive, defamatory, or inappropriate content
f. Interfering with the Website's functionality
g. Collecting user information without consent
h. Using the platform for unauthorised commercial purposes
7.2 Content Responsibilities
a. Users grant Rail Depot Pty. Ltd. a non-exclusive, worldwide licence to use content posted on the Website
b. Users warrant that their content is accurate and does not infringe third-party rights
8. Intellectual Property and Third-Party Content
8.1 Ownership and Protection
a. All content on the Website is protected by Australian and international intellectual property laws
b. Users may not reproduce, distribute, or create derivative works without permission
c. Trademarks, logos, and original content are exclusively owned by Rail Depot Pty. Ltd.
8.2 Third-Party Links and Tools
a. Third-party links and tools are provided "as is" and used at the user's own risk
b. Rail Depot Pty. Ltd. is not responsible for:
- Content of external websites
- Functionality of third-party tools
- Accuracy of external information
9. Consumer Rights and Liability
9.1 Australian Consumer Law
a. Nothing in these Terms excludes, restricts, or modifies consumer rights under the Australian Consumer Law
b. Statutory guarantees that cannot be excluded will continue to apply
9.2 Warranty Disclaimer
a. The Website is provided "as is" and "as available"
b. Rail Depot Pty. Ltd. makes no warranties about:
- Product quality
- Seller performance
- Transaction outcomes
9.3 Limitation of Liability
a. Rail Depot Pty. Ltd.'s total liability is limited to the resupply of services
b. The platform is not responsible for:
- Product quality or performance
- Seller performance
- Shipping delays
- Product defects
10. Dispute Resolution
10.1 Dispute Handling
a. Users must first attempt to resolve disputes directly with the seller
b. Unresolved disputes will be handled according to the Seller Policy
c. Mediation will occur in Brisbane, Queensland
11. Termination and Suspension
11.1 Account Termination
a. Rail Depot Pty. Ltd. may suspend or terminate accounts for:
- Violation of Terms
- Fraudulent activities
- Repeated policy breaches
11.2 Effects of Termination
a. Terminated users lose access to the Website
b. Ongoing transactions may be cancelled
c. Certain provisions survive termination, including liability limitations
12. Miscellaneous Provisions
12.1 Terms Modifications
a. Rail Depot Pty. Ltd. may update these Terms at any time
b. Continued use of the Website constitutes acceptance of new Terms
c. Material changes will be communicated via the Website
12.2 Governing Law
a. These Terms are governed by the laws of Queensland, Australia
b. Exclusive jurisdiction is with the courts of Queensland
12.3 Severability
If any provision is found invalid, the remaining provisions will continue in full force.
Last Updated: 29 October 2025 Version: 1.1