1. Shipping Coverage
Rail Depot Direct offers shipping within Australia only.
2. Delivery Timeframes
Estimated delivery times are listed on each individual product page.
3. Shipping Costs
Shipping costs are calculated at checkout and vary based on:
- Product weight
- Product dimensions
- Delivery location
- Loading and unloading requirements
4. Large Item Shipping
Items weighing over 25kg or measuring more than 120cm in any direction may:
- Incur additional shipping charges
- Require special handling
- Have extended delivery times
5. Tracking and Notifications
a. Dispatch notification sent via email
b. Tracking number provided when available
c. Contact customer support for tracking issues
6. Returns Policy Overview
Rail Depot Direct offers Faulty Product Returns only, in compliance with Australian Consumer Law.
7. Faulty Product Returns
7.1 Eligibility
Returns are accepted for products that:
- Are not of acceptable quality
- Are faulty or do not perform as expected
- Do not match the description provided
7.2 Assessment Criteria
A product may be considered faulty if it:
- Does not work as intended
- Has a manufacturing defect
- Fails to meet the standards a reasonable consumer would expect
8. Return Process
8.1 Initiating a Return
a. Contact customer service to start a return
b. Provide order number and detailed description of the fault
c. Receive return instructions
8.2 Evidence Required
- Proof of purchase
- Detailed description of the fault
- Photographs demonstrating the issue (if applicable)
9. Refund or Replacement
9.1 Resolution Options
Depending on the nature of the fault, we may:
- Provide a full refund
- Offer a replacement product
- Arrange for repair
9.2 Refund Details
a. Refund to original payment method
b. Processed within 7 business days
c. Original delivery charges may be refunded if the fault is confirmed
10. Consumer Guarantees
Under the Australian Consumer Law, you are entitled to:
- A replacement or refund for major failures
- Repair or replacement for minor failures
- Compensation for reasonably foreseeable loss or damage
11. Seller's Rights
Rail Depot Direct reserves the right to:
- Inspect returned items
- Determine the validity of the return
- Consult with the original seller in assessing the return
Last Updated: 29 October 2025 Version: 1.1